www.Medtipster.com Source: NPR Health Blog – Scott Hensley, 5.6.2010
If you’ve rooted around your medicine chest and found some of the kids’ Tylenol, Motrin, Benadryl or Zyrtec recalled by Johnson & Johnson, what should you do?
The company’s McNeil unit says it will give you a refund, but you have to fill out a form online. Oh, and you also have to be available for a chat, in case a company rep wants to call and verify the info.
The New York Times’ Ron Lieber ripped J&J for not being better prepared and for not telling people sooner that refunds would be an option. The early advice was just to toss the stuff out.
On a listserv for families in our D.C. suburb, one helpful mom said she’d had good luck with the local CVS drugstore, which would even take back the affected medicines without a receipt.
We called CVS HQ in Rhode Island, where spokesman Mike DeAngelis told us the chain would, as is its usual policy, give cash refunds if a customer has a receipt. Without one, you get store credit in the form of a CVS gift card.
What if some of the medicine has been used? Doesn’t matter, he said. Bring in what you’ve got. So far, he said, the returns haven’t been all that heavy. CVS has already cleared its shelves of the affected medicines, and the computerized cash registers won’t let you buy any either.
We emailed rival chain Walgreens, but haven’t heard back yet. The company did post a letter it got from McNeil on what to do with the recalled remedies, though.
Update: OK, we just talked to Robert Elfinger, a spokesman for Walgreens, and you can take your recalled meds back to them for a refund, too.
“Bring the bottle back to the store, whether it’s full, or halfway full,” he just told us. “We’ll take it back and give the customer store credit.” If you’ve got the receipt, Walgreens will give you cash.
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